Technical Support
Specialized email expert
Our Technical Account Managers (TAM) are here to help you optimize your email program and resolve deliverability issues. TAM works collaboratively with your need to strategically plan for successful deployments and help optimize mail performance.
When you are paired with one of our Technical Account Managers, you gain an email expert who is committed to help you improve your email program and strategize for your business.
The TAM monitors your account, customizes deliverability strategy, tracks your reputation, compiles reports on your email program’s health and performance, and improves your sending.
With an email expert on your side, you will see measurable progress and success.
TAM primary Role
The dedicated technical account manager assigned to your account will perform the following:
- Monitoring all logged incidents to facilitate timely, high-quality handling and resolution.
- Conducting quarterly account reviews.
- Providing feedback with email solution management.
- Partnering with you to understand your business and security needs, and help you to maximize the benefits from email solutions.
- Offering advanced notification of product enhancements, updates, upgrades and advisories.
Performance and feature optimization
- Expert technical advice, assisting you in determining the correct number of servers, hardware capacity and product architecture to account for the evolution of enterprise needs and product requirements
- Annual system health checks monitoring and making recommendations for mail delivery parameter tuning to optimize performance
Emergency support
- With a situation of critical severity in stop mail sending, where other forms of support have been unable to resolve the issue, the customer or partner will have the option to request that a product expert be available as soon as reasonably practicable. We will analyze the critical aspects of the incident and take steps to correct the incident or reduce the severity level.